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日付04/04/2021
仕事内容

Japan IT is embarking on a journey to transform its operating model and the information system architecture, shifting towards a model leveraging global capabilities and local expertise.
Combined with a transformation of the Digital organization on the business side, Chanel Japan IT is also developing capabilities in Digital to accompany business initiatives and search for new talents to support the strategic business activity in our owned retail network.

Summary of position

The role will be primarily responsible for coordinating and supervising the day-to-day activities of the IT Infrastructure Operations and Production Support to provide a stable and secure environment to Chanel business. As such you will interact with the team in charge of our state-of-the-art offshore datacenter facility. Manage outsourcing services provider to ensure the availability, performance, and security of production environment.

Responsibilities

IT Operations & Support Management
-; Manage outsourcing service provider(s) to support a 7x24 daily operation for servers & network infrastructure (LAN & WAN), telephony, database servers, data center facilities, information security to meet current business needs and future capacity expansions.
-; Manage and make sure service providers follow our IT Operation Management Processes including Incident, Problem and Change.
-; Manage a small internal team to provide service consistencies across the region and develop operational standards that can be applied to the countries in the region.
-; Interact with IT Service Desk and outsourcing service providers to ensure second level diagnosis of IT infrastructure and operational issues, requests, incidents or problem resolutions in a timely fashion.
-; Work with Global/Asia Pac region team where necessary to develop and fine-tune solutions that should address long term IT strategies and reduce maintenance & operation support risks & issues.
-; Review and analyze day-to-day operation procedures together with service providers and identify potential operational improvements while effectively controlling costs.
-; Plan and coordinate Patch schedules with internal IT teams to ensure no conflicts, which would affect the production environment. Establish IT Disaster Recovery and Contingency Plan. Continuous improvements on SLA, OLA and KPIs with different stakeholders.

Vendor Management
-; Conduct periodic performance and KPI reviews with the service providers based on agreed contractual terms and conditions.
-; Keep a solid working relationship with vendors and manage escalations as required.
-; Manage billing, payments and contract negotiation as required.
-; Provide proper budgeting and forecasts to the IT operations and establish service catalogs that can clearly present to the IT teams in the region as well as the business.
-; Willing to work in non-office hours and under pressure. Some overseas travel may be required.
People Management
-; Able to communicate effectively with internal business and IT teams, and effectively make sound management decisions
-; Coach and lead the operation team to constantly challenge self and display professionalism

Project
-; Contribute to the enhancement of IT solutions in the Chanel Japan region through rollout of new versions
-; Lead and manage global project deployment
-; Projects could include things such as the deployment of new ITSM tools, creation and deployment of a service catalogue to rationalize existing infrastructure management and better optimize the usage of infrastructure resources.

In addition, it is required to assist various event organized by divisions from infrastructure perspective to add more value to business and ensure the smooth operation of the event.

雇用形態正社員
業界
  • ラグジュアリーブランド
勤務地東京
事務職部長・次長クラス
応募資格の概要

Qualifications
-; Undergraduate Degree in Engineering, Computer Science, Information Technology or related technical field with total 15+ years of relevant experience and at least 8 years’ work experience in IT Infrastructure with proven experience in MNC
-; Good verbal and written communication skills (fluent Japanese, English)
-; Professional qualification:
Mandatory: CDCP, MCSE, CCNA, ITIL foundation,
Preferred: PMP, Prince2
-; Good interpersonal and communication skills and fluent in English.
-; Strong experience with managing a team of technical / operation support staff and external vendors (day-to-day interaction on support and enhancement deliverables). Able to provide guidance, direction and feedback.
-; Experience in retail, hospitality or luxury retail is preferred.
-; Solid experience in Data Centre Operations as well as IT operation management implementation.
-; Experience working with an enterprise level Service Management platform (e.g. ServiceNow).
-; Have a focus on continuous improvement working with and driving Service Provider for success.
-; Solid project management experience with sound technical skills, advanced analytical ability, good judgment, and strong business focus.
-; Ability to define and monitor KPIs on system operational efficiencies, improvements and training needs.
-; Ability to identify, prioritize tasks within resource and time constraints.
-; Organized, self-motivated, enthusiastic and proven rapid learning capability.
-; High level of initiative and able to manage multiple tasks and desire to resolve problems and understand users’ needs.
-; Strong team player and proactive collaborate with team members and Project teams.
-; Ability to inspire, engage and drive new ideas. Ability to Innovate and think out of the box.

募集年齢30-49 (特定年齢層の特定職種の労働者が相当程度少ないため)
ポジション名【欧州大手ラグジュアリーブランド IT 東京】 DX推進 Infrastructure Manager
雇用形態

正社員

勤務時間

・所定労働時間:9:30~18:00(7.5h) 昼休み:12:45-13:45 ・フレックスタイム制度 ・テレワーク制度

年収・給与

経験考慮の上、応相談

待遇・福利厚生

・完全週休2日制(土日) ・祝日・有給休暇、年末年始休暇、病気休暇、慶弔休暇、保存休暇

休日・休暇

・各種社会保険完備
・交通費全額支給
・PC・スマートフォン貸与
・死亡時見舞金
・結婚祝金
・出産祝金
・社製品購入制度(香水・化粧品/ファッション商品/時計・宝飾品)
・健康診断・人間ドック補助
・保養所/宿泊施設優待
・スポーツクラブ優待
・語学研修優待
・その他優待制度
・社内行事多数(年始パーティー/お花見会/各種カルチャーイベント)

社名非公開
事業内容・会社の特長

欧州大手ラグジュアリーブランド

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